Institutes and bodies offering help (South African)
the following bodies offer help when facing problems related to categories listed below.
FINANCIAL ADVICE PROBLEMS
The Ombud for Financial Services Providers is Charles Pillai
Tel: 012 – 470 9080
Fax: 012 – 348 3447
Postal address: PO Box 74571, Lynnwood Ridge, 0040
Website:www.faisombud.co.za
E-mail: reception@faisombud.co.za
NATIONAL DEBT MEDIATION ASSOCIATION
NDMA is a NPO designed to assist over-indebted consumers.
Call Center: 0861 11 6362 (NDMA)
Website:ndma.co.za
INVESTMENT PROBLEMS
The Financial Sector Conduct Authority (FSCA, formerly the Financial Services Board) regulates the financial services industry
Tel: 012 – 428 8000
Fax: 012 – 347 0221
Postal address: PO Box 35655, Menlo Park, 0102
Website: www.fsca.co.za
E-mail:see the website
LIFE ASSURANCE PROBLEMS
The Ombudsman for Long-Term Insurance is Judge Peet Nienaber
Tel: 021 – 674 0330
Fax: 021 – 674 0951
Postal Address: Private Bag X45, Claremont, 7735
Website: nfosa.co.za (now the National Financial Ombud Scheme)
E-mail: see the website
PENSION FUND PROBLEMS
The Pension Funds Adjudicator
Tel: 011 783 4134
Fax: 087 942 2644
Website: www.pfa.org.za
E-mail: enquiries@pfa.org.za
SHORT-TERM INSURANCE PROBLEMS
The Ombudsman for Short-term Insurance is Helm van Zijl
Toll -free 0860 – 726890
Tel: 011 – 726 8900
Fax: 011 – 726 5501
Postal Address: PO Box 32334, Braamfontein, 2017
Website: nfosa.co.za (now the National Financial Ombud Scheme)
E-mail: see the website
BANKING PROBLEMS
The Banking Adjudicator is Neville Melville
Toll-free: 0860 – 800900
Tel: 011 – 838 0035
Fax: 011 – 838 0043
Postal Address: PO Box 5728, Johannesburg, 2000
E-mail: adjudicator@adjudicator.org.za